Oasistech Connect

Terms of Service

Last updated 4 October 2026

1. Agreement

These Terms are an agreement between O Technologies, trading as Oasis Technologies ("we", "us"), and the business that creates an account on Oasistech Connect (the "Platform") ("you", the "Client"). The person who creates the account confirms that they are authorised to accept these Terms for that business. If you do not agree, do not use the Platform.

2. The service

The Platform lets you connect your WhatsApp Business account to Meta's WhatsApp Business Platform (Cloud API) through Meta's Embedded Signup, send and receive WhatsApp messages with your customers, send approved message templates, and create and manage templates. We act as a technology provider: your WhatsApp Business account and phone number remain yours.

3. Accounts

  • Keep your login details secure and tell us immediately at info@oasistech.co.tz about any unauthorised use.
  • You are responsible for everything done through your account.
  • The information you give us, and the business information you give Meta during signup, must be accurate.

4. Meta and WhatsApp terms

Your use of WhatsApp through the Platform is also governed by Meta's terms, which you accept during Embedded Signup. You must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and Commerce Policy. In particular, you must:

  • get your customers' opt-in permission before starting a conversation with them on WhatsApp;
  • use message templates to contact customers outside the 24-hour customer service window;
  • respect customers' requests to stop receiving messages.

Meta may limit, suspend or disable WhatsApp accounts or templates. We do not control those decisions.

5. Acceptable use

You must not use the Platform to send spam or unsolicited bulk messages; send unlawful, fraudulent, misleading, harassing or hateful content; offer goods or services that WhatsApp's policies prohibit; impersonate any person or business; or try to access another Client's data or interfere with the Platform's security.

6. Fees

Meta charges for WhatsApp messages according to its published pricing. Those charges are billed by Meta directly to the payment method on your WhatsApp Business account. Any fees for the Platform itself are as agreed with you in writing or shown on our invoice.

7. Your data

You own the messages and customer data you process through the Platform. You instruct us to process that data to provide the Platform, and we handle it as described in our Privacy Policy. You are responsible for having a lawful basis to message your customers.

8. Availability

We work to keep the Platform available, but it depends on Meta's services and the internet, so we cannot guarantee uninterrupted service. We may change or improve features over time.

9. Suspension and termination

You may stop using the Platform and ask us to close your account at any time. We may suspend or close an account that breaks these Terms or Meta's policies, or that puts the Platform or other Clients at risk. When an account is closed, we delete its data as described in our Privacy Policy.

10. Intellectual property

We own the Platform and its software. WhatsApp, Meta and Facebook are trademarks of Meta Platforms, Inc.; we are an independent provider and not part of Meta.

11. Disclaimers

The Platform is provided "as is" and "as available". As far as the law allows, we give no warranty that it will be error-free or that messages will always be delivered.

12. Limitation of liability

As far as the law allows, we are not liable for indirect or consequential losses, lost profits, or losses caused by Meta's services. Our total liability under these Terms is limited to the fees you paid us for the Platform in the three months before the claim.

13. Indemnity

You will compensate us for claims made against us because of the messages you send or your breach of these Terms or Meta's policies.

14. Governing law

These Terms are governed by the laws of the United Republic of Tanzania. The courts of Dar es Salaam have jurisdiction over any dispute.

15. Changes

We may update these Terms. We will change the date at the top of this page and email Clients about significant changes. Continuing to use the Platform after a change means you accept it.

16. Contact

O Technologies (Oasis Technologies), Dar es Salaam, Tanzania. Email: info@oasistech.co.tz.